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Visiting Hours

  • General visiting hours: 11 a.m. – 8:30 p.m.
  • 24/7 access: for partners in care, allowing them to spend more time with their loved ones. The patient decides who they want involved during their admission at the hospital. Learn more about family presence at MSH.
  • Quiet times: 10 pm – 6 am, daily

Department Specific Visiting Hours:

Childbirth and Children's Centre
Neonatal Intensive Care Unit
Paedriatrics
Mental Health
Surgical Areas
Intensive Care Unit
Emergency Department
Appointments/Tests/Procedures


Childbirth and Children's Centre

Family and Friends

Your family and friends are welcome to visit you during your stay at the Centre for Childbirth and Children during visiting hours from 11 a.m. to 8:30 p.m. Family and friends who are experiencing flu-like symptoms are discouraged from visiting.

Partners and Labour Support Persons

Fathers and labour support persons are welcome anytime during labour and delivery.

Overnight visitors may stay only if the patient is in a private room. When in ward/shared rooms, partners are welcome at the discretion of the healthcare team and with consideration of the other patient.

Siblings

To ensure safety, siblings must have a caregiver other than the father or labour support person during labour and delivery if accompanying mother to the hospital.

Visiting Guidelines

  • One support person may stay with the mother overnight, unless the mother is in a semi-private or standard room.
  • Supervised, healthy children, regardless of age and relationship to the patient, may visit on the unit anytime during visiting hours.
  • For health and safety reasons, there may be times when we need to restrict the number of visitors at one time.

Newborn Infant Security

A child is a precious gift. We are committed to protecting your infant and ask that you do your part by following our Newborn Security protocol as posted in your room.


Neonatal Intensive Care Unit (NICU)

Parents of patients in the NICU are encouraged to visit at any time. Your nurse will discuss a plan with you to promote bonding, feeding and rest for both you and your baby.

Whenever possible, we try our best to accommodate siblings. Please check with the nurse prior to bringing siblings to the NICU.

The NICU can quickly become crowded and so we ask that you respect our maximum of two visitors per bassinette.


Paediatrics

One parent is welcome to stay, and in fact we encourage a parent to stay 24 hours a day to support and comfort their child. One adult delegate may spend the night with the child. Other visitors are welcome during normal Childbirth and Children's Centre visiting hours, which are 11 am to 8:30 pm


Mental Health

Please check with the staff on duty at the time, but generally speaking family and friends are welcome weekdays from 4 pm - 8:30 pm

To accommodate lengthier visits, weekend and holiday visiting hours are 11 am - 8:30 pm.

Overnight visitors are not permitted.


Surgical Areas

Surgical Assessment Clinic, Surgical Procedure Unit and Day Surgery areas

You are welcome to bring one adult companion to attend clinic appointments. In many cases you will be glad for the company and for the transportation back home.

Day of Surgery

For your comfort and support, up to two adults may accompany you on the day of your procedure or surgery.

We strongly encourage that you have arranged your return transportation ahead of attending these areas. Many of the waiting areas can often be quite crowded and schedules can get delayed. We suggest you arrange alternate care for young children who do not need to be at the clinic - for their comfort and yours.


Intensive Care Unit

Often patients in these areas require close nursing supervison and special attention.  Please assist us in providing the best care possible by following the instructions of the nurses on duty during your visit.

Daily visiting hours are between 10 am - 11 pm.

Shift changes occur at 7 a.m. – 8 a.m. and 7 p.m. – 8 p.m. Visitors are asked to refrain from visiting the patient during these times due to patient confidentiality.


Emergency Departments

Only one adult delegate or support person may accompany patients into the Emergency treatment area.


Appointments/Tests/Procedures

Clinic appointments, diagnostic tests, outpatient procedures and treatments result in nearly 200,000 patient visits per year at Markham Stouffville Hospital. Waiting area space can be at quite a premium on some days.

We encourage you to have one adult companion escort you for scheduled appointments, tests, outpatient procedures or treatments.

For any of these visits, children (12 and under) are not allowed in the Diagnostic Testing Suites and therefore they should not accompany you to the Hospital. We are unable to provide supervised care for them while your test or treatment is carried out. Often it is inappropriate for them to accompany you into your assessment. Delays that may arise at any point during the day could cause considerable discomfort for young visitors as meal times or play periods get missed.