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Quality Improvement Plan

Quality improvement is an ongoing priority that helps us continually find new and better ways to enhance care for patients, increase satisfaction and achieve even better clinical outcomes. Our Quality Improvement Plan, or QIP, is one tool that we are using to help us document and review our current performance in a variety of areas. With this plan, we will be able to very clearly see our targeted areas for improvement and chart our progress. Please click on the links below to view Markham Stouffville Hospital’s Quality Improvement Plan. 

2017/2018 Quality Improvement Plan Narrative

2017/2018 Quality Improvement Plan - Workplan

2017/2018 Quality Improvement Plan - 2016/2017 Progress Report


Frequently Asked Questions

What is the Quality Improvement Plan (QIP)?
In June 2010, the Ontario Government passed the Excellent Care for All Act. This legislation will help support hospitals to further improve the quality and safety of care they provide for members of our community. One of the ways that the Excellent Care for All Act is helping hospitals meet our community’s expectations regarding quality, patient safety and accountability is through the public reporting of QIPs.

QIPs provide a meaningful way for Markham Stouffville Hospital to show our accountability to our community, patients and staff. Our QIP is focused on creating a positive patient experience and delivering high quality health care.   

How do I read the QIP?
Our QIP is made up of two parts:  

1) A document that provides a brief overview of our QIP, highlighting and listing our hospital’s top priorities for the year.  

2) A spreadsheet that includes our improvement targets and initiatives. The spreadsheet includes a core set of indicators that all similar hospitals across the province are working on with indicators in the areas of safety, effectiveness, access and focused on patient-centred care.    

The Ontario Health Quality Council has requested that all hospitals report on a series of core indicators to support province-wide comparisons. The core indicators that apply to our hospital are reflected in our QIP.  

As a community hospital, we have a unique set of indicators to help us measure our quality improvement efforts. Not all indicators apply to all hospitals. In these cases, you will see “N/A”. This simply means that we are focusing on other important indicators. 

How is the QIP developed?
Markham Stouffville Hospital’s Board of Directors and our Quality Committee are responsible for overseeing the development of the QIP. The members of our Board and the Quality Committee work closely with team of health-care professionals to determine areas where we are doing well and areas where we have room for improvement. From there, we set targets for the organization, which are reflected in the plan.  

What timeframe does the QIP cover?
QIPs are completed, submitted to the Ontario Health Quality Council and posted publicly annually at the start of each fiscal year, April 1st.  

Where can I get more information about quality of Markham Stouffville Hospital’s QIP?

Please email us at myhospital@msh.on.ca or call the Director of Quality, Risk and Patient Safety at 905-472-7095.   

Where can I find out more information about the Excellent Care for All Act and QIPs?
Please visit www.ontario.ca/excellentcare  for more information about the legislation and its requirements, including the QIP.