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People You Might Meet

Markham Stouffville Hospital provide compassionate, safe and high quality care to our patients. MSH staff are proud to work in this community hospital. Let us introduce ourselves to the community so that when you come to the hospital you will be met by a friendly face.

Angela King

Angela KingRegistered Nurse

“I love coming to work. I love the people I work with. They make me smile. The patients make me smile. What I do makes a difference and that makes me happy.”

Angela King has been with Markham Stouffville Hospital for 15 years. She is a registered nurse in the obstetrical clinic and helps mothers and babies post birth.

In this role she will often see the same patient multiple times and develops relationships with them.

“I see patients for different reasons - maybe they’ve had a miscarriage and I’ve helped them through that and then a year later they’re back having a baby. It’s great to develop those relationships.”

Angela also gives back to the hospital with her time as a volunteer at events like the Preemie Picnic. “I’d like to do as much as I can to promote what we offer. It’s important for the community to know about all of our services.”

Her passion outside of work is summed up in two words, “my kids.”

Watch a short interview with Angela.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Katie Turkington

Nurse Practitioner

Katie Turkington"I love working with older people because they always have a great story to tell. They've lived a great life and have so much to share."

Katie Turkington is a nurse practitioner in geriatric medicine and the seniors health clinic who has been with MSH since 2010.

Katie, alongside Dr. Raza Naqvi and an interprofessional team, work to develop care plans for both inpatient and outpatient seniors that will allow them to return home.

Her compassionate care resulted in a patient's family recognizing her as a MSHero.

"It's a real honour to be recognized by this family," Katie says. "He was a wonderful gentleman. I had a little bit of a bond with him and his family. I'm thankful to them that they recognized me."

Outside of the clinic Katie spends time with her husband, two young children, a dog and a cat. "That keeps me pretty busy. We love to spend time in the community and outdoors."

Watch a short video with Katie.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Erin Morelli-Shea

Surgical Nurse Liaison

erin morelli shea“I don’t leave here without knowing that hopefully I’ve done the best I can every day for our patients and their families.”

Erin Morelli-Shea is the surgical nurse liaison for Markham Stouffville Hospital. She is the communication link between a patient’s family and the operating room team. The position is a new one for the hospital, but Erin has been with MSH for 17 years starting as a student.

“I loved working here. The people are amazing; the staff, the patients the community – I didn’t want to leave,” said Erin about her time here as a student.

Erin still loves coming to work every day and interacting with her colleagues and patients. Her dedication to a great patient experience has resulted in numerous compliments from patients and their families, which she says “warms her heart.”

Her passion outside of work is her family. “As much time as I can spend with my husband and my (four) kids I do. They’re my greatest joys and my greatest loves.”

Watch a short video with Erin.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Andrea Forrest

Nurse 2C

“Palliative care is my calling. I can empathize with the family, and communicate with them so that they feel comfortable.”

Andrea Forrest – also known as the singing nurse – works in our palliative care unit. She says her upbringing and her faith helped shape her into the nurse she is, but she is always looking to learn and expand her skills.

“My philosophy is to be the best nurse I can be.”

That philosophy resulted in her receiving numerous compliments from patients, and being nominated for the Toronto Star Nightingale Award. This year she won MSH’s Robert J. Gall Award of Excellence. Andrea has a portfolio she keeps with the compliments she receives and other important moments from her career.

As you might expect for the singing nurse, music is one of her biggest passions. She says she loves all kinds of music, but classical music is what soothes her.

Listen to Andrea's story in her own words.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Pam Hope

Hospitality Associate

"It's a family here. We are a family. We're all just together and we make it work."

Pam Hope is a hospitality associate at the Uxbridge site. The connections she makes with colleagues, patients and their families, and the community are what she enjoys most about her job.

"They (the community) know who we are and they know they're going to get the best care possible. That's important to me," says Pam. "It's that sense of 'welcome to the cottage.' It's that northern feel of hospitality."

Those connections mean a lot to Pam. Former patients and family members approach her outside of the hospital to express their thanks for the care they've received.

Outside of the 'cottage family', Pam's family is still the most important thing in her life. She speaks with pride about her daughter's singing career, and excitement about her son's impending wedding. "Hanging out with those guys is just part of who I am."

Watch Pam speak about her job.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Heather Austin

Nurse 3C

"I like to make patients laugh. If I can't make them laugh, then I haven't had a good day either."

Heather Austin is a nurse on 3C and hand hygiene champion who has been with Markham Stouffville Hospital for almost 8 years. Laughter plays a big part in her relationship with both her patients who may be terminally ill but still get her to laugh. She is also fascinated by cardiology patients and how the heart is such a vital organ to everyone's health.

Around the holidays, laughter isn't the only thing Heather creates. She also is known for her hand made Christmas earrings. She gives them as gifts and even sells a few - donating proceeds to the MS society.

"It feels good to give back. I love doing it and people seem to really like the earrings."

Watch a short interview with Heather.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Norman Seidler

Volunteer

Norman Seidler“I’m basically a big kid at heart. I like to think I can relate to the kids and ease any anxiety they might have.”

As  a volunteer of 3.5 years, who splits his time between the Ronald McDonald House as well as the Dr. Bear and school tours, Norman Seidler helps make  our youngest patients’ visit to MSH  a little bit easier.

He was inspired to give back and volunteer at MSH after suffering a heart attack and being cared back to health here at MSH.  “I’ve really been quite fortunate in life. When you have something like this you want to give back to the community.”

Norman gets a strong sense of fulfillment from his volunteering. “I’ve never gone home without a smile.”

His passion outside of volunteering is travel. He and his wife travel extensively, in fact he recently returned from a trip to Machu Picchu.

Watch a short interview with Norman.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Umra Khan

Umra Khan"I come to work every single day thinking 'I need to help one person' and if it turns out to be 3, 4 or 5 people I'm blessed." Umra Khan is not a nurse or care provider but she still puts MSH patients and their families first. Working in accounts receivable, Umra is one of the faces of our finance department and often talks with patients as part of her job is being the cashier.

"The first question I always ask is 'How is your family member doing?' Although they're patients here I don't deal with them as if they were customers. It's a very healing environment and I want to be part of that."

When Umra hears positive feedback from a patient or family she's helped (of which there are many) she says she feels like she's served her purpose as a human being and an employee of MSH.

Outside of the hospital Umra is committed to her family and music. She says she loves singing and wants to learn to play the guitar.

Watch a short video with Umra

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Umang Shah

Umang ShahRegistered Pharmacy Technician

As a registered pharmacy technician, Umang Shah is part of the pharmacy team that ensures patients get the correct medications in the correct doses. In fact, the team was one of the deciding factors for him in accepting the job at Markham Stouffville Hospital almost four years ago.

“The people and teamwork here are really good,” says Umang.

A good team is important to Umang because outside of the pharmacy he is passionate about Cricket and Dragonboat racing – two activities that rely on a strong team to succeed.

“Our team name is ‘S.O.B.’ – that’s Shortness of Breath. That means you have to be pumped up until the time you finish the race,” he says. That willingness to put in the hard work until the end is what he says helps him contribute to a positive patient experience. He knows he’s done his best to make sure each patient safely receives the proper medication.

Watch a short video with Umang.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Michele Mcdonald

Michele McdonaldOccupational Therapist

“One of the great things about working on the inpatient rehab team is that you get to work with the patients over time and get to know them very well. You get to work with them to make significant change in their level of independence and that’s really rewarding.”

Michele Mcdonald has been helping MSH patients regain their independence for almost 22 years. She is a resident of Markham and wanted to work where she lived . She also volunteered here while in university.

Michele is part of the team that opened the new geriatric clinic, where she enjoyed being part of something new right from the start.

While most people are ready to see the end of winter, Michele actually hopes for more snow because she is an avid cross country skier.

“It’s great to be outdoors, great stress reliever and  wonderful exercise.”

Watch a short video with Michele.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Steven Forani (MSHero)

Steven ForaniSteven Forani is a resource nurse at Markham Stouffville Hospital. Or, as he modestly characterizes himself under mild scrutiny, “a jack of all trades.”

Forani, works in all of the departments throughout the hospital. On any given day, he works in the Medicine Unit, Surgery, Palliative Care, Rehab, Continuing Complex Care, Mental Health, Labour and Delivery, Paediatrics or the Emergency Department.

“Every day is a new adventure,” says Forani. “You see patients with varying needs.”

Nursing, says Forani, is a tightly knit group that has a common goal: to go in every day and do your job, but do it really well, and to help people. “Everyone goes in with that attitude. You never know what you’re going to see,” he says. “When someone asks for help, you just go and do it.”

And that’s precisely why he believes his role is fulfilling.

“For me, it’s being able to help someone when they think there’s nothing they can do to get better,’ says Forani. “I like being able to go in and tell [patients] it’s okay. We’re going to get you better, and get you home.”

Adapted from the latest issue of Healthy.Together.Markham.Stouffville magazine. Do you know someone who deserves to be an MSHero? Visit our Foundation page for more information.

Alannah Shah

Registered Midwife

“This hospital has a wonderful reputation within the community of patient centred care and working as a team to provide excellent patient care and that was something I really wanted to be part of.”

Alannah Shah is a registered midwife at Markham Stouffville Hospital.  Her job is to provide care to low-risk, healthy pregnant women in the community. Alannah believes to deliver excellent care you need to get to know the patient and their family - and that’s something she enjoys.

“I love travelling and learning about different cultures. I find it very interesting when patients share information about their culture.”

Alannah was born in India and one of her passions is dancing. She is trained in both bollywood and bhangra styles of dance.

Watch a short video with Alannah.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Ashley Gilliland

Safety CoordinatorAshley Gilliland

Working in a hospital means staff need to be ready for anything. Ensuring that staff are able to respond appropriately to code alerts falls on the shoulders of Ashley Gilliland,  Safety Coordinator in Occupational Health and Safety.

Ashley started at MSH 4.5 years ago. As a life-long resident of Markham, she’s had a long history with MSH as a student volunteer while she was in high school and university. Her skills and education led to a full-time position here.

“My favourite part of working here is that I’m challenged every day…”  says Ashley. “The people in my department make me feel that my job is very valued and I’m grateful for that.”

Outside of work Ashley is an avid figure skater. She skated competitively when she was younger but now she does it for her own personal enjoyment. “I spend most of the time figure skating up at the cottage when the lake is frozen over.”

Watch a short video with Ashley.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.

Dr. Kevin Koo

Orthopaedic Surgeon, new to the staff of Markham Stouffville Hospital

Doctor Kevin Koo is an orthapaedic surgeon new to the staff of Markham Stouffville Hospital. However, that doesn’t mean he is a stranger to it. Koo grew up in Markham and has deep connections to the community.

“I grew up here. My friends and family are here. I went to high school here. I knew I was always going to come back…,” said Koo.

In his short time on staff Koo already knows what makes Markham such a great place to practice medicine: “The best part of working here is the people,” said Koo, but he also likes the way medicine is practiced here. “…we practice not only evidence-based medicine but also common sense medicine…”

Outside of the operating room, Koo says he’s very passionate about hockey, in particular the Pittsburgh Penguins, however, he’s finding it harder to get to games lately. “I have a two year old, which makes it pretty hectic and another coming in March so family time is very important to me.”

Watch a short video with Kevin.

If you've had an amazing experience with one of our staff please let us know by emailing myhospital@msh.on.ca, send us tweet @mshospital or recognize them as an MSH Hero by vising the Markham Stouffville Hospital foundation's page.